Privacy Policy

1. Introduction

Dhivinora ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.

2. Data Controller

Dhivinora is the data controller for the personal information we collect and process. You can contact us using the details provided in the "Contact Us" section below.

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Name and contact details (email, phone number, address)
• Company information and job title
• Project requirements and business information
• Payment and billing information
• Communication records and correspondence

3.2 Technical Information

We automatically collect:

• IP address and browser information
• Website usage data and analytics
• Device information and operating system
• Cookies and similar tracking technologies

4. How We Use Your Information

We use your personal information for:

• Providing and delivering our IT services
• Communicating with you about projects and services
• Processing payments and managing accounts
• Improving our website and services
• Marketing our services (with your consent)
• Complying with legal obligations
• Protecting our business interests and preventing fraud

5. Legal Basis for Processing

We process your personal data based on:

• Contract: To perform our services and fulfill contractual obligations
• Legitimate Interest: To improve our services and protect our business
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

6. Information Sharing

We may share your information with:

• Our team members and contractors who need access to provide services
• Third-party service providers (hosting, payment processing, analytics)
• Professional advisors (lawyers, accountants, auditors)
• Law enforcement or regulatory bodies when legally required
• Business partners with your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. International Transfers

As we operate in both the UK and India, your personal information may be transferred to and processed in India. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the European Commission
• Adequate security measures and data protection protocols
• Regular monitoring and compliance assessments

8. Data Retention

We retain your personal information for:

• Active client data: Duration of our business relationship plus 7 years
• Financial records: 7 years for tax and accounting purposes
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months maximum

9. Your Rights

Under GDPR, you have the right to:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal information
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing or cookies

To exercise these rights, please contact us using the details below. We will respond within one month.

10. Cookies

We use cookies and similar technologies to:

• Ensure our website functions properly
• Analyze website usage and performance
• Remember your preferences
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

11. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date. For significant changes, we may provide additional notice via email.

13. Complaints

If you have concerns about how we handle your personal information, you can:

• Contact us directly using the details below
• Lodge a complaint with the Information Commissioner's Office (ICO) in the UK
• Contact your local data protection authority if you're in the EU

14. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us: